7-Point Guarantee

When you choose Doug’s Heating & Air Conditioning for your source of quality heating and cooling equipment, you choose a respected company with a guarantee on the quality of our service. From the first call you make to the time we leave your home or business, you can trust that our entire team will follow the 7-Point Guarantee.

For your convenience and comfort, we guarantee that we will:

Arrive during a 2-hour window

Respond within 24 hours for emergencies

Use of booties to protect your floors

Provide free estimates

Cleanup of any mess we create

Send friendly, honest service technicians

Ensure your satisfaction with your new heating and cooling equipment

Using these guiding principles, we have served the Quad Cities for more than six decades, and we look forward to serving you. Please let us know how we can help you with the comfort of your home or business, and call anytime for 24/7 emergency service.

Questions? Contact us! >

"Just to let you know your crew did a wonderful job.  Very professional and yet friendly.  Extremely knowledgeable and cleaned up everything as if they were never here.  We would recommend Doug’s to anyone."

— Jolene,  Colona, IL

“We had a very courteous estimator. He showed up on time. We couldn’t ask for a nicer guy. He took about 45-minutes or so, but was very thorough.”

— Jim, Coal Valley, IL

“They wear shoe protectors. They’re very careful and courteous with your property.”

— Jim, Coal Valley, IL

“Prompt, courteous, very professional workmanship...they did a very nice job.”

— Jim, Coal Valley, IL

“They came out exactly when they said they would be here.”

— Gloria, Coal Valley, IL

“The service technicians are like friends. They are very courteous to us, and take the time to explain any questions we have.”

— Gloria, Coal Valley, IL

“Actually I searched around to have my geothermal serviced and they were not only one of the first, but they were one of the only ones that knew how to service the geothermal and knew about geothermal.”

— Vicky, Moline, IL

“I felt like they knew exactly what they were doing. They were on time.  That's important to me, because I work.”

— Vicky, Moline, IL

“I would say they were one of the first companies that I could find that can service geothermal heating.”

— Vicky, Moline, IL

“They stand behind what they sell and they’re there for you.”

— Gail, Moline, IL

“They respect our home.”

—Gail, Moline, IL

“We’re just really happy. We call them for everything.”

— Gail, Moline, IL

“I would recommend them over any other heating and air conditioning company in the Quad Cities.”

— Richard, Moline, IL

“They're courteous, they come on time. They come when they say they're gonna come and they get the job done.”

— Richard, Moline, IL

“They are efficient. They are always on time and very friendly staff.”

— Hemispheres Bistro, Bettendorf

“The exhaust system works perfectly. I mean it’s designed really, really well.”

— Hemispheres Bistro, Bettendorf

"We have a NEW Heating & Air Conditioning System from Doug's & we are VERY HAPPY with it."

— John from Moline, IL

"In this crazy mixed up world where most companies are only focused on money it was great to find a company that honestly cares. I can’t say thank you enough for the great customer service we have received!"

— Sarah from Davenport, IA

"Doug's just made our day! They were here within 3 hours to fix our dead furnace, less than an hour after they arrived we have heat! Thanks so much!"

— Ryan from Rock Island, IL

"Please know that Ben was so very pleasant when he serviced our generator. His kindness toward our little 4 year old grandson left quite an impression...who knows, our little guy may decide on a Htg/AC career and come ask you for a job!"

— Carole from East Moline

"I've owned this house for 7 years and the heating system has never worked as well as it does now!"

— Jim from Moline, IL

"I wanted to let you know that Matt was such a nice man while helping us with our estimate!"


— Mary from Sterling, IL

"I want to commend Ben at Doug's Heating and Air Conditioning on his professionalism and courteousness!"

— Connie from Moline, IL