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Our Guiding Principles

Our guiding principles can be summed up with three words: exceptional customer service. Even back in 2001, Doug’s Heating & Air Conditioning recognized the need for contractors whose main concern is to make you satisfied and happy. Have a look at one of our very first commercials.

Now fast forward to 2020. We are still committed to excellent customer service as you can see in one of our more recent commercials. To make sure we won’t ever lose sight of our mission to guarantee your comfort, we established a 7-Point Guarantee:

  • Arrive during a 2-hour window
  • Respond within 24 hours for emergencies
  • Use of booties to protect your floors
  • Provide free estimates
  • Cleanup of any mess we create
  • Send friendly, honest service technicians
  • Ensure your satisfaction with your new heating and cooling equipment

This guarantee makes sure you won’t have to wait for a technician all day long. You can even get in contact with our emergency services whenever it matters most. Our service technicians are well-trained and get the job done without you having to clean up after them.

Using these guiding principles, we have served the Quad Cities for more than six decades, and we look forward to serving you. Your Comfort is really guaranteed at Doug’s.

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