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In an Emergency, Doug’s is There!

Emergencies have a tendency to happen at the worst time, especially when it’s very hot or very cold out and never during regular business hours. This is why Doug’s Heating and Air Conditioning is proud to offer our 24-Hour Emergency service.

We have a special line setup for HVAC emergency situations in order to reach our on-call emergency technicians. Give us a call at 309-764-2500, follow the phone instructions and our technicians will be able to get back to you, typically within the hour, and we will have a service call scheduled within the next 24 hours!

There are a few simple steps you can follow to see where the cause of your emergency might be as well. Our technicians are always happy to help over the phone as well, as some breaks in service can be fixed simply and without cost. One of the most common causes of drops in cooling or heating ability is a clogged air filter. Your filters should be checked every few months to ensure proper filtration is happening and they need to be replaced when they become dirty or clogged. We also recommend checking your breaker to see if it was accidentally tripped. Some older AC units aren’t as efficient and will shut down when they lose power.

Our technicians and on-call staff are always happy to help assess the underlying cause of the issues you might be facing and help develop a strategy to make sure you’re back up and running without unnecessary delays. It’s your comfort, guaranteed!

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